Wipro Work From Home Job | Off-campus 2022 | Hiring Freshers for Associate | Officer| Senior Officer |
Hi Everyone! Here, Wipro Work From Home Job 2022 Hiring Freshers for Associate Analyst. Wipro is conducting an off-campus recruitment drive. Freshers are eligible to apply for the job application. Below are the Wipro Job description, Eligibility, and details.
Company Name: Wipro
Job Role: Associate
Education: Any Graduate
Wipro off-campus recruitment drive
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Update on availability in the RAVE system to ensure the productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
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- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate a better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous, and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming calls and emails using the designated tracking software
Important Note While Applying For Jobs:
Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.
How To Apply for Wipro Work From Home Job 2022?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.
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