SAS Off Campus Drive Hiring Freshers for SAS Cloud

JOB DESCRIPTION

Company Name: SAS

Job Role: SAS’s Cloud and Information Services

Location: Pune

Experience: Freshers

Education: Bachelor’s degree

Learn and understand the People, Processes, and Technology of SAS and its Customers
Increase self-expertise and awareness around different SAS Platforms (9.4, 3. x & 4. x) using tools provided by SAS such as Recorded Training, Sessions, SAS Academy, self-learning, on the Job training.
Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements for SAS Cloud customers.
Deliver excellent customer service using a customer-first and continuous improvement mindset.
Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
Provide support for global PSD/Partner delivered ETL and automation.

Bachelor’s degree in a quantitative field, such as Computer Science, Information Technology, or related field.
Awareness of SAS software or any SAS Software Certifications

Responsibilities:

Learn and understand the People, Processes, and Technology of SAS and its Customers
Increase self-expertise and awareness around different SAS Platforms (9.4, 3. x & 4. x) using tools provided by SAS such as Recorded Training, Sessions, SAS Academy, self-learning, on the Job training.
Deliver excellent customer service using a customer-first and continuous improvement mindset.
Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
Provide support for global PSD/Partner delivered ETL and automation.
Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements for SAS Cloud customers.
Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
Configure, manage, monitor, and debug mid-tier software.
Manage, monitor, and maintain container-based applications deployed in cloud container services.
Diagnose, document, report, and resolve system problems.
Work directly with external customers and interface with other support teams and vendors.
24×7 Rotational Shift working as per business demand.
Participate in a 24x7x365 on-call rotation.

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