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Technical Voice Process Associate

Job Description:

ROLE: Technical Support Engineer L1

Profile:

  • Troubleshooting Hardware / Networking/OS-related queries of our global customers Over the Phone which involves working in different time zones
  • Take calls from Global customers and initiate the right response to them, positively and professionally
  • Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
  • Willing to work in night shifts; Excellent written & spoken communication skills

 

Responsibilities:

  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end-to-end all calls logged, providing regular updates to customers’ on-call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to Policies & Procedures
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance with licensing, copyright, and trademark legislation
  • Accomplish other duties as required
  • High Technical skillsets & Hands-on technical support experience
  • Ability to manage commitments to customers, managers, etc.
  • Work for Rotational Shifts including Night Shifts.

 

About DXC Technology

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Job – Technical Voice Process

Schedule – Full-time

Shift – Rotational Shifts

Experience : 0 to 4 Years

Education Qualification: Any Graduation ( Passed Out, 2018, 2019,2020,2021)

Primary Work Location – Only Bangalore

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