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CGI is Hiring Freshers for Service Desk Technical Analyst

About the Company

  • Montreal, Canada
  • 10000+ Employees
  • 1976
  • Company – Public
  • Business Consulting
  • Management & Consulting
  • $10+ billion (USD)

Position Description:

  • Category: Service Desk / End User Services
  • Employment Type: Full Time
  • Place: Bengaluru, Karnataka, India

Required qualifications:

  • Any UG/PG degree.
  • Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
  • Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
  • Willingness to work in a 24*7 environment on rotational shifts.
  • Ability to think clearly, analyze the problem and take necessary steps to fix the issue.

Duties and responsibilities:

  • Respond to requests for technical assistance by following prescribed procedures.
  • Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information, changes and updates.
  • Adhere to work schedules, attendance and leave policies.


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